General

Getting started

• How does Grabr work?
• What methods of payment does Grabr accept?
• What is Grabr's Money Back Guarantee?
• How do I sign up?
• How do I verify my phone number?

General info

• Black Friday and Cyber Monday 2019: Terms + Conditions
• Instant Match Orders
• Who can use Grabr?
• Can I invite my friends to Grabr?
• Is Grabr legal?
• Is the Grabr app free to use?

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Payment

• When am I charged for my order?
• Can I pay with my local currency?
• What happens with my payment if my traveler cancels my order?
• How do I use a coupon code?
• Why is my credit card getting declined?
• Why is there a $1 charge on my credit card/bank statement?

For shoppers

• How to shop on Grabr
• What can I order on Grabr?
• How do I create an order?
• Can you explain all the fees I'm seeing?
• What happens after I create an order?
• Why do I need to pay in advance?

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For eBay Shoppers

• What happens after I pay for my order?
• How do I communicate with my traveler?
• Can I cancel my order?

For travelers

• Can I trust my shopper?
• How to travel with Grabr
• How do I find orders?
• How do I contact my shopper?
• How do I get paid?
• My delivery offer was accepted. What now?

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