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Submit a request
Get started
General info
For shoppers
For travelers
Payment
Community forum
Login

General

Getting started

  • How does Grabr work?
  • What methods of payment does Grabr accept?
  • What is Grabr's Money Back Guarantee?
  • How do I sign up?
  • How do I verify my phone number?
  • Is Grabr safe?

General info

  • What should I do if someone offers to pay or deliver outside of Grabr?
  • Review Policy
  • What are ratings and reviews?
  • Transactions outside of Grabr policy
  • Cashback to Wallet Peru 2021
  • Black Friday and Cyber Monday 2021: Terms + Conditions
See all 19 articles

Payment

  • How do I top up my Grabr Wallet?
  • How do Monthly Installments work?
  • What is cashback?
  • ¿Cómo aplica la percepción del 35% a los pagos realizados en Grabr?
  • What is Grabr Wallet?
  • When am I charged for my order?
See all 9 articles

For shoppers

  • How to shop on Grabr
  • I am a shopper, can I cancel my order?
  • Cashback Prime Day 2021
  • Update about COVID-19 for shoppers
  • What happens after I pay for my order?
  • What can I order on Grabr?
See all 22 articles

For travelers

  • List of countries were we support payouts
  • What if my shopper doesn’t show up or refuses to mark the order as received?
  • How to travel with Grabr
  • Identity Verification
  • Update about COVID-19 for travelers
  • How do I find orders?
See all 17 articles

For eBay Shoppers

  • How do I communicate with my traveler?
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