General
Getting started
- How does Grabr work?
- What methods of payment does Grabr accept?
- What is Grabr's Money Back Guarantee?
- Grabr Prime
- How do I sign up?
- How do I verify my phone number?
General info
- What should I do if someone offers to pay or deliver outside of Grabr?
- Review Policy
- What are ratings and reviews?
- Transactions outside of Grabr policy
- What are customs duties? Do I need to collect or pay them?
- What community guidelines do you have in place for me to feel safe?
Payment
- How do I top up my Grabr Wallet?
- How do Monthly Installments work?
- Cashback New users
- ¿Cómo aplica la percepción del 45% a los pagos realizados en Grabr?
- What is Grabr Wallet?
- When am I charged for my order?
For shoppers
- How to shop on Grabr
- I am a shopper, can I cancel my order?
- What happens after I pay for my order?
- What can I order on Grabr?
- How do I create an order?
- Can you explain all the fees I'm seeing?
For travelers
- Methods to receive payouts
- What if my shopper doesn’t show up or refuses to mark the order as received?
- Why aren't non-US bank accounts supported for payouts anymore?
- Amazon gift card traveler promotion
- How to travel with Grabr
- Identity Verification