Why do I need to verify my payment?

To make sure your purchase is secure and to protect both your information and ours, we work with some leading payment processing companies. Both Grabr and our partners analyze each transaction to prevent fraud. Sometimes that means you will need to do additional verification to confirm that you are the authorized cardholder.

What type of verification may be requested?

If your payment requires additional verification, we may ask you to complete one or more security checks to confirm that the transaction was authorized by the cardholder.

This can include:

• Completing a secure identity verification through a trusted payment partner

• Providing confirmation related to the card used for payment

Any verification requests will always be sent from our official support email: support@grabr.zendesk.com. We will never ask you to share full card details such as the complete card number, CVV, or expiration date.

All verification is handled securely and in accordance with our Privacy Policy, and we only request the minimum information necessary to protect your payment.

How long do I have to respond?

You have 48 hours to respond to the verification request. If we do not receive your response within that time, the order will be cancelled, and we will refund you to the original payment method.

Why is this process necessary?

This process is part of standard international security practices designed to protect both shoppers and travelers. It helps us ensure that only the authorized cardholder can make purchases with a card, reducing fraud and payment disputes.

What happens if I cannot provide verification in time?

If you are unable to complete verification within the deadline, your order may be cancelled. If this happens, and you need assistance, feel free to contact our support team to see what options are available.

Is it safe to provide this information?

Yes. We take the security of your data very seriously. All information you provide is handled with strict confidentiality, used only to verify the authenticity of the transaction, and securely deleted once the verification process is complete.

If you need help with the verification process, feel free to contact us at any time through the in-app support section or by replying to the email you received from our team.