Why do I need to verify my payment?
To make sure your purchase is secure and to protect both your information and ours, we work with some leading payment processing companies. Both Grabr and our partners analyze each transaction to prevent fraud. Sometimes that means you will need to do additional verification to confirm that you are the authorized cardholder.
What type of verification may be requested?
If your payment requires additional verification, our support team will contact you by e-mail. We may ask you for some additional details to confirm that the payment method used is legitimate and authorized.
How long do I have to respond?
You have 48 hours to respond to the verification request. If we do not receive your response within that time, the order will be cancelled, and we will refund you to the original payment method.
Why is this process necessary?
This step is part of international security protocols to protect both shoppers and travelers. It helps us ensure that only the authorized cardholder can make purchases with that card, avoiding fraud and other security issues.
What happens if I cannot provide verification in time?
If you are unable to complete verification within the deadline, your order may be cancelled. If this happens, and you need assistance, feel free to contact our support team to see what options are available.
Is it safe to provide this information?
Yes! We take the security of your data very seriously. All information you provide will be handled with strict confidentiality, will be used only to verify the authenticity of the transaction, and will be securely deleted once verification is complete.
If you have any questions or concerns, our support team is here to help you, don't hesitate to contact us!
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