What are ratings and reviews?

Grabr is a peer-to-peer community built on trust and ratings and reviews are a transparent way for you to share the experiences you've had with other shoppers and travelers and learn about their experiences with a shopper or traveler.

As a shopper, you can receive and give a review and rating after receiving an order.

As a traveler, you can receive and give a review and rating after your shopper confirms they received the order.

What can I do if I receive a negative review?

We understand that receiving a negative review can be disappointing. Negative reviews can help you understand where you can improve your interactions with other shoppers and travelers.

We encourage Grabr members to give ratings and reviews that are fair and honest and do not mediate disputes regarding their truth or fairness. If you feel a rating and/or review was unfair, you can reach out to your shopper and traveler on Grabr messenger to understand where they may be coming from and agree together on what to do. We may intervene or remove a review that violates our Review Policy.

If you need help with a review that violates our Review Policy, please contact our support team.