Can I cancel my delivery offer?

As long as your shopper has not accepted your delivery offer, you can withdraw it at any time. However, once the shopper accepts your delivery offer, you have committed to delivering the item.

If you can no longer deliver the item, you can still cancel your offer, but this may negatively affect your profile rating. Frequent cancellations will result in permanent suspension from the platform.

Remember to send a message to the shopper through Grabr messaging so they know you can no longer deliver their order. This is an important aspect of our community guidelines and helps maintain trust between shoppers and travelers.

My shopper wants me to cancel the order but I already purchased the product

In most cases, shoppers cannot cancel an order after accepting a delivery offer. There are limited exceptions, such as non-delivery or issues with the item received, which are handled through Grabr support.

If a shopper no longer wants their item and messages you to request a cancellation, you are not obligated to cancel if you have already purchased the product. However, if you have kept a copy of your receipt, you can try to return the item to the retailer where you bought it. This way, both you and your shopper can be reimbursed.

If you are not able to return the item, please contact our support team so we can help.

For more information on shopper cancellations, click here.