What are Badges & Traveler Ratings?

Grabr works hard to ensure that all of our users have an excellent experience. Badges highlight accomplishments and give users insight into users, both shoppers and travelers. As we grow, you'll see us add new badges to further improve your experience with Grabr.

We will update this page as we release new badges. Our current badges are traveler rating badges, which ensure trust & safety on the Grabr platform and inform our shoppers which travelers excel in terms of service, and traveler training badges, earned by avid first-time travelers after passing our test to ensure they are ready to provide the best possible experience to our shoppers.

What traveler badges can a user receive? 

Traveler Rating Badge

A true superstar.

This badge is reserved for a few select travelers that have consistently delighted shoppers with their service. This traveler has an outstanding record of offering on-time delivery and excellent communication.

A strong traveler recommended by our shoppers.

This badge indicates that the large majority of shoppers (approximately 98%) who choose this traveler have a great experience. In rare cases, this traveler may have delayed or cancelled a few orders, though such cases are rare.

Grabr is working with this traveler to improve performance.

This badge indicates that the traveler needs to improve their performance. While the majority of orders are delivered without an issue, the traveler has a history of too many cancelations and slow response times. A Grabr specialist is working with this traveler to ensure improved service.

A new traveler!

This badge indicates that the traveler is either new to Grabr or hasn’t been active in a while. Once the traveler delivers their first few orders, they will receive a rating.

What determines a traveler rating badge?

Traveler ratings are now calculated using a new and fairer formula:

Canceled Deliveries / (Confirmed Deliveries + Canceled Deliveries)

Your rating depends on this score and will place you in one of three groups:

• Excellent rating: Top percentile of travelers.
• Good rating: Middle percentile.
• Average rating: Lower percentile.
• Pending: No deliveries completed yet.

This formula gives fairer weight to both canceled and confirmed deliveries, rewarding travelers who reliably deliver orders and maintain good communication with shoppers.

How to maintain a high traveler rating

• Double-check the product price before making an offer to make sure it has not changed to avoid cancellations later.

• For shoppers who accepted your offers, aim to reply to them the same or next day.

• Messages that are unanswered for a few days are the main reason why some shoppers become worried and request cancellations.

• Buy the product quickly after your offer is accepted, in case the price changes, or it goes out of stock.
• Experiencing an unexpected delay delivering your orders? Proactively letting your shoppers know goes a long way. Many will be understanding if you keep them updated.

Traveler ratings are based on your recent activity (past 6 months) and are visible after delivering 20 or more orders. The better your communication, reliability, and on-time delivery, the higher your rating will be over time.

Traveler Training Badge

This badge is shown next to the Traveler Rating badge and indicates that the traveler has completed our Traveler Training, which consist of a series of tests and a personal interview with our Traveler Success team. They are only available for first-time travelers. Look out for them!