My traveler is not responding
For shoppers
Per our community guidelines, your traveler should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details.
If you are not receiving replies after multiple attempts, please reach out to our Support so we can intervene on your behalf.
Articles in this section
- How to shop on Grabr
- What can I order on Grabr?
- How do I create an order?
- Can you explain all the fees I'm seeing?
- What happens after I create an order?
- Why do I need to pay in advance?
- Why does my traveler buy my item?
- How can I edit the traveler reward?
- Who are Grabr Travelers?
- How do I communicate with my traveler?