What happens if my traveler cancels my order?

For shoppers

In the rare event that your traveler cancels your order, you can:

  1. Find a new traveler 

  2. Instant Refund - Grabr Wallet 

  3. Refund (original method of payment)


1- Find a New Traveler 

We'll work on matching your order with another traveler so that you can get your item at exactly the same price and around the same time as you originally desired. Please note that your payment will be securely kept by Grabr and transferred to your new traveler once delivery is completed. You won’t need to accept any new offer from your new traveler. Your new traveler will seamlessly continue your delivery. The new delivery date will vary accordingly to the new traveler's trip.

We'll attempt to reassign your order to another traveler and your order will remain open for 10 days. If we cannot match your order to another traveler, your order will be cancelled and a full refund will be issued to your original method of payment.


2- Instant Refund - Grabr Wallet  


If you cannot wait for another traveler to deliver your order, it has gone out of stock or its price has changed, you can choose to receive a refund. You can do this anytime after your traveler has canceled the delivery of the order on their side, and before a new traveler starts a new delivery.

To request a refund, simply open your order and click on 'Cancel order'. You'll see an option to receive the refund in your Grabr Wallet or to your original payment method. We recommend a refund to your Wallet as you receive it instantly in US dollars. Refunds to your original payment method may take from 5 to 30 days to return to your card or bank account.



Additionally, by receiving your refund to your Wallet, you lock in the exchange rate that you originally enjoyed at the time of your payment. By opting to receive your refund to your original method of payment, there is no guarantee that the exchange rate will be the same on your next purchase. 

You can always check your wallet balance here. 


3- Refund (original method of payment)

If you don't want to receive your refund in your Grabr Wallet, you may select the refund for credit or debit card on the order page. Remember that the refunds may take 5-30 days to show up on your bank statement. 

Throughout the entire process, we'll be sure to keep you updated on your order status in our notification center.

If you have any questions about your refund status or believe an error occurred with your refund, we're here to help.




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