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Who pays for the customs fee?
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According to Grabr policy, the person who creates the order (the shopper) is responsible for any and all customs fees associated with the item they requested. For travelers who receive a customs fee, please keep your receipt so you can send to your shopper for reimbursement.

As a traveler, if you are planning to deliver many high value items in one trip and do not disclose this to your shopper via our messenger, any customs fees are at your own risk and you will be responsible for paying these fees in full.

For ease, we encourage both shoppers and travelers to research any applicable customs fees ahead of time. This way, the traveler can include this amount to his/her “traveler fee” in advance.

Here are a few important links for our top markets:

For Argentina customs regulations, go here.

For Brazil customs regulations, go here.

For Peru customs regulations, go here.

For Russian custom regulations, go here.

Remember, customs regulations vary from country to country. For example, here are the items one should declare when entering the United States.

Prohibited Items

It is the traveler’s responsibility to inspect any item he or she plans to deliver, making a reasonable attempt to confirm that it is not a prohibited item. This may require the traveler to unwrap an item that cannot be identified without unwrapping it.

The following items are prohibited:

  • Hazardous Material as defined by the U.S. Environmental Protection Agency (EPA), the U.S. Occupational Safety and Health Administration (OSHA), the U.S. Department of Transportation (DOT), or the U.S. Nuclear Regulatory Commission (NRC).
  • Counterfeit goods or currency
  • Stolen property
  • Alcohol
  • Live Animals
  • Firearms, ammunition, explosives
  • Human remains
  • Pornography
  • Illegal Drugs
  • Any product or item related to illegal activities, such as the production of illegal drugs
  • Any item that is prohibited by law in the place of origin, the destination, or any jurisdiction through which the item will be transported
  • Batteries
  • Aerosols and flammable liquids
  • Knives, police batons, and other weapons
  • Items imported into the U.S. without a customs declaration, if one was required.
  • Transportation by Air

All items transported by air (whether carried onboard by the traveler or transported in checked baggage) must comply with TSA Rules.

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