Traveling on Grabr during COVID-19

For travelers

There’s a lot of uncertainty around the coronavirus (COVID-19) and whether or not it will impact your travel plans and deliveries. To help support travelers, we’re tracking your questions and answering some of them here. We’ll keep updating this page as the situation evolves and as more answers become available.


What do I have to do if I am not able to deliver orders on time because of flight restrictions and quarantine due to Coronavirus?

We’re making all shoppers aware about delays caused by the Coronavirus. Most shoppers understand that all international travelers are affected by this and are understanding of delays. We recommend keeping in touch with your shoppers with any updates. To easily message all of your shoppers at once, you can click “message shoppers” on your trip page.


For help with a specific delivery, trip, or question, reach us directly on our customer support, we will be happy to help! 


Should I meet my shoppers in person for the deliveries, or should I do something else to avoid personal contact?

We want our entire community to stay safe. Be proactive about social distancing: avoid meeting in crowded public places, and direct physical contact during your deliveries.

World Health Organization (WHO) recommends maintaining at least one meter, or 3 feet, away from others.

If you traveled from an impacted area and the country you traveled to requires quarantine, we recommend as a good option to arrange local courier deliveries with popular services such as Rappi or Loggi, who will safely deliver items to your shoppers.  


I plan to travel again once the current restrictions are lifted. Can I start planning for those trips, to keep earning an income, now?

Yes, you can have the flexibility to plan your trip and will see more orders to choose from to secure your earnings in advance, but remember it's important to purchase items as soon as the shopper accepts the order to not lose any offers or deals from the stores.

Add My Trip


I'm traveling to the US, what do I need to know before my trip?


Starting from January 26th, 2021, all US citizens, permanent residents and foreigners 2 years old or older must show paper or electronic proof of a negative COVID-19 test result to enter the United States. 

Both PCR and rapid antigen tests are accepted. It must be taken within 3 days of your flight to the US.


What if I’ve been vaccinated?
The same COVID-19 test requirements still apply.


What if I had COVID-19 and recovered from it?

  • If you recovered within the last 3 months

You need to show proof that you tested positive within the last 3 months of your flight and a signed letter, on official letterhead that contains the name, address, and phone number of a licensed healthcare provider or public health official saying that you’re cleared for travel.

  • If you recovered more than 3 months ago

You still need to get tested within 3 days of your flight and show a negative COVID-19 result to enter the US.


Are there any exceptions?

This rule does not apply to land crossings or US territories and possessions such as Puerto Rico and the US Virgin Islands.


Is quarantine mandatory upon arrival?

No, there is no mandatory quarantine when you return to or arrive in the US. The United States Center for Disease Control and Prevention does recommend you get tested 3-5 days after you arrive and stay home for 7 days after travel. If you don’t get tested, they recommend you stay home for 10 days after travel.


Tips to have a worry-free trip to the US

  • Research trustworthy local places that offer the PCR or antigen COVID test at least 1 week before your flight. Antigen COVID tests tend to be cheaper with faster turnarounds.
  • If you’re purchasing products for Grabr shoppers on your trip to the US, you can have them delivered to your place of stay or hotel.
  • Use your trip’s mass message feature to keep your shoppers updated and let them know which day you can deliver their product after you have arrived. 


What should I do if I already purchased the items (some of them non-returnable) but some of my shoppers won't accept the extended new delivery date? 

We’re here to help! Reach us directly on our customer support, we will be happy to help! 


I have to completely cancel my trip, but I am not able to return items, how can you help me?

We’re here to help! Reach us directly on our customer support, we will be happy to help! 


I still have a question. Who should I contact?

We understand the uncertainty this unexpected situation can cause, and we’ve got you covered. 


For any questions not answered here, reach us directly on our customer support, we will be happy to help! 




Thank you for your continued support and participation in our global community at this time. 

We look forward to welcoming you back to the open skies on the other side.

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