Deliveries during Coronavirus (COVID-19) Travel Restrictions
EXTENDED DELIVERY WINDOWS: As of March 16, our default recommended delivery window is 90 days, to accommodate 30-day travel restrictions along some of our more popular routes.
If these regulations change or extend in the future, those delivery dates would be updated and travelers will not be penalized.
If your travel plans unexpectedly changed and your deliveries will be delayed, please message your shoppers and reach out to us if any of them requests a cancellation.
At Grabr, we're committed to supporting you and the global community.
Due to travel restrictions some governments have implemented to contain the spread of coronavirus (COVID-19), we are aware that some travelers may experience unexpected delays impacting their deliveries, and we’re here to support.
1 - Be healthy
Be sure to wash your hands frequently, with soap and water or an alcohol-based hand rub.
During this time, be proactive about social distancing: avoid meeting in crowded public places, and direct physical contact during your deliveries.
World Health Organization (WHO) recommends maintaining at least one meter, or 3 feet, away from others.
2- Stay informed
Keep up-to-date with the latest health recommendations from the World Health Organization (WHO), which is updated in real-time with the latest information about travel warnings, developments, and public advice.
Similarly, The New York Times is curating real-time updates about temporary travel restrictions to be aware of.
3- Keep us informed
Should unexpected delays or changes to your travel plans occur, be sure to let your shoppers know as soon as possible. To easily message all of your shoppers at once, you can click “message shoppers” on your trip page.
For additional help, contact us and our team will be standing by to support you.
Delayed deliveries as a result of travel restrictions will not impact your Traveler Rating.
We are working directly with travelers to support them, to help avoid cancellations for you. During this time, thank you for your patience and understanding with delivery delays caused by quarantine measures or unexpected travel changes.
Your health is our top priority.
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