Why do I need to provide a photo of my credit card and my ID?


International credit card safety standards require us to run checks to protect you and the Grabr community from fraud and unauthorized use. In some cases, our security system may automatically block your payment until we manually verify your government issued ID matches the name on your card.

In order to unblock payment, we suggest doing the following:

  • Provide a photo of your credit card (you can use your fingers to hide all but the last 4 digits)
  • Provide a photo of a government issued ID that matches the name on the card

Please note, that it is impossible to use the card without the numbers we are asking you to hide. 

Once our Customer Support team receives these two forms of verification, we will review and unblock your payment.

This is typically resolved within one business day.

You can read more about this process  here: https://usa.visa.com/support/consumer/visa-rules.html

Related article:
Why is my credit card getting declined?

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