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My order arrived broken or incomplete.
For shoppers
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If this happens, let your traveler know right away so that he/she can bring the item back with them and return to the online store where it was purchased. Once they do this, they can cancel your order and you will be reimbursed.

Make sure to inspect your order before confirming delivery. Shoppers are given a 24-hour grace period where they can report an order as damaged or incomplete.

 





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