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My payment didn’t go through.
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PayPal transfers can fail for a number of reasons, including the following:

1) You cannot transfer the money in your PayPal account to your bank account because you have not linked your bank account to your PayPal account.

2) Receiving the payment amount exceeds the limits of your PayPal account. To check if it does, sign in to your PayPal account and click on the link ‘Check your account limits.’ Follow PayPal’s instructions to lift your transfer limits.

If you have any questions or issues with using your PayPal account, please contact PayPal customer service.

Stripe transfers can also fail for a number of reasons, including the following:

1) Your bank account was closed

What this means: Your bank informed us that the bank account entered on your Grabr account was closed.

What to do: You need to add a working bank account on the payout options page in your Grabr account.

2) No account was found

What this means: No account associated with the bank information that you provided in payout options could be found.

What to do: Please double check your provided bank information.

3) Invalid bank account number

What this means: Your routing number appears to work, but your bank informed us that your account number is invalid.

What to do: Please update your routing number in your Grabr account’s payout options page.

4) Debit not authorized

What this means: Your current bank account currently does not allow us to make transfers to your bank account.

What to do: You can often resolve the issue by contacting your bank to enable your bank account the ability to receive transfers. Once you do so, you can request a new payment transfer in the payout options page of your Grabr account. Alternatively, you can switch to an account that does currently accept transfers.

5) Bank ownership changed

What this means: Your bank merged with another bank. As a result, your bank account details (such as your routing number) has changed.

What to do: Update your bank information on the payout options page.

6) Account frozen

What this means: Your bank notified us that your account was frozen.

What to do: Please contact your bank to resolve the issue. Once you’ve done so, you can request a new payment transfer in the payout options page of your Grabr account. Alternatively, you can switch to another account that is working.

7) Bank account restricted

What this means: Your bank notified us that your account has restrictions on either the type or number of transfers allowed. This typically means that you have linked a savings or other type of non-checking bank account with your Stripe account.

What to do: Please link a valid checking account to your Stripe account. If you already have a valid checking account linked with Stripe, please contact your bank to understand why the transfer isn’t going through. Once you have resolved the issue, you can request a new payment transfer in the payout options page of your Grabr account.

8) Could not process

What it means: Something unexpected happened and your bank account was unable to process the payment Stripe transferred it.

What to do: Get in touch with us or your bank to resolve the issue. Then request a new payment transfer in the payout options page of your Grabr account.

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