What if my traveler doesn't show up?
If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.
Per our community guidelines, they should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details.
If you cannot get in touch with your traveler after multiple attempts, please reach out to our Support so we can intervene on your behalf.
If your traveler has not communicated a change in their plans and your order is up to seven (7) days late, you are eligible for a refund. If so, our customer service team can facilitate.
Articles in this section
- How to shop on Grabr
- Answers for shoppers about coronavirus
- What can I order on Grabr?
- How do I create an order?
- Can you explain all the fees I'm seeing?
- What happens after I create an order?
- Why do I need to pay in advance?
- My traveler is not responding
- Why does my traveler buy my item?
- How can I edit the traveler reward?