What if my traveler doesn't show up?

For shoppers

If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.

Per our community guidelines, they should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details.

If you cannot get in touch with your traveler after multiple attempts, please reach out to our Support so we can intervene on your behalf.

If your traveler has not communicated a change in their plans and your order is up to seven (7) days late, you are eligible for a refund. If so, our customer service team can facilitate. 



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