My traveler didn't show up.
If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.
Per our community guidelines, they should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details.
If you cannot get in touch with your traveler after multiple attempts, please reach out to our support (http://i.grabr.io/support-en) so we can intervene on your behalf.
If your traveler has not communicated a change in their plans and your order is up to (7) days late, you are eligible for a refund. If so, our customer service team can facilitate.
Articles in this section
- Who are Grabr Travelers?
- How do I communicate with my traveler?
- How does Grabr work?
- How do I create an order?
- What can I order on Grabr?
- Can I request two items in one order?
- What happens after I create an order?
- My order has no delivery offers.
- Can I message potential travelers?
- I received a delivery offer. What now?