International credit card safety standards require us to run checks to protect you and to verify that you’re the authorized owner of the card.
The first step to take is contacting your bank, as many times this has to do with their security checkpoints. If you aren’t able to resolve the issue this way, please reach out to our customer service team with the following information:
Once we've received these two forms of verification, we will review and unblock your card. This is typically resolved within one business day.